Privacy Policy

Effective Date: Jan 1 2025
Who We Are: Elite Vitality Group DBA ELEV8 BIO U.S. (“ELEV8 BIO U.S.,” “we,” “us,” or “our”)
Website: elev8bious.com
Contact: [email protected]

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, create an account, make a purchase, contact support, or interact with our email and SMS programs.

We sell products for laboratory research use only. Not for human or animal consumption. Must be 21 or older to purchase.

1) Scope

This Policy applies to our website, accounts, email and SMS communications, customer support, and related services. It does not apply to third-party sites we do not control.

2) Personal Information We Collect

Identifiers: name, billing and shipping address, email, phone, account ID, IP address, device identifiers.

Commercial Information: products viewed or purchased, order totals, payment method type, discount codes, communication preferences.

Payment Information: processed by our payment processor. We do not store full card numbers or CVV.

Internet Activity: pages viewed, time on site, clicks, approximate location, browser and device data, cookies.

User Content: messages you send us, product reviews, support interactions or recordings if we notify you.

Inferences: preferences derived from your interactions.

We do not intentionally collect sensitive personal information. Do not send medical or health information to us.

3) Sources

We collect information directly from you, automatically via cookies and similar technologies, from service providers that support our site, marketing, payments, and shipping, and from anti-fraud and address-validation tools.

4) Why We Use Your Information

Process and deliver orders and provide support

Operate and secure the site, prevent fraud, and debug

Manage your account and send service notices

Send marketing emails or SMS if you opt in

Perform analytics and improve products and site

Comply with law, enforce our Terms, and protect rights

5) Sharing Information

We share personal information with:

Service providers for payment processing, shipping, analytics, support, email and SMS, and fraud prevention

Legal and safety recipients when required by law or to protect rights, users, or the public

Business transfers in connection with a merger, acquisition, financing, or sale of assets

We do not sell your personal information for money. If cookies or advertising technology could be considered a “sale” or “share” under certain state laws, you can opt out using the “Do Not Sell or Share My Personal Information” link in our footer.

6) Cookies and Tracking

We use cookies to run the site, keep you signed in, remember your cart, perform analytics, and measure marketing. Manage preferences via our cookie banner or your browser settings. Some features may not work without cookies.

7) Retention

We keep personal information as long as needed for services and legal obligations. Order records are typically retained up to seven years. Marketing data is retained until you opt out or your account is deleted.

8) Security

We use administrative, technical, and physical safeguards designed to protect your information, including transport encryption and least-privilege access. No system is 100 percent secure.

9) Children

Our site is not for anyone under 18. We do not knowingly collect personal information from children under 18. If you believe a child provided information to us, contact [email protected].

10) State Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, and Utah may have rights to:

Know or access personal information

Delete personal information

Correct inaccuracies

Opt out of sale, sharing, or targeted advertising

Not be discriminated against for exercising privacy rights

How to exercise your rights: Submit a request at [your privacy request URL] or email [email protected] with “Privacy Request” in the subject line. We will verify your identity and respond within required timelines. To appeal a denial where available, email [email protected] with “Appeal” in the subject.

Authorized agents: We may require proof of authorization and identity verification.

11) Do Not Track and Global Privacy Control

Where required, we honor browser-based opt-out signals such as Global Privacy Control. You can also use the “Do Not Sell or Share” link in our footer.

12) International Users

If you access the site from outside the United States, you consent to processing in the United States.

13) Email and SMS Marketing

With your consent, we may send marketing emails or SMS. Message frequency varies. Message and data rates may apply. Unsubscribe from email using the link in the email. Opt out of SMS by replying STOP. Reply HELP for help. For SMS assistance, contact [email protected].

14) Changes to This Policy

We may update this Policy. The Effective Date shows the latest version. If changes are material, we will provide a noticeable site notice.

15) Contact

Questions or requests: [email protected]